Archive for English

C is for Customer Service

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I’m sure we’ve all had good customer service experiences and bad customer service experiences. A good one I’ve had: I’ll admit it. I have a Playstation 3 because I wanted to play the music and rhythm game Rock Band 2 — even though I’m terrible at it and really don’t have much rhythm to speak […]

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A is for Advocates (internal)

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Advocates are your supporters.  Your defenders.  Your champions. For organizations, they can be found both internally and externally. Today I want to share some thoughts on internal Advocates. Another name for internal Advocates are your Engaged employees.  These are the people who are fully involved in, and enthusiastic about their work.  They probably have a […]

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