M is for Marketing 3.0 … Social Media brings us full circle

Tags: , , , , , ,

“Marketing is the process by which companies create customer interest in products or services.” (Wikipedia, Aug. 2010) A quick look… Marketing 1.0 – One-to-One. Slow and hard. Civilization gives rise to the mercantile class. “Marketing” was a shop owner calling out to passers-by trying to tell them about his wares. Many people would just keeping […]

Continue reading » No comments

C is for Customer Loyalty

Tags: , , , , , , ,

In this down economy, repeat customers and word of mouth can be key to your survival. What makes customers loyal to brands? In 2008 Forrester Research published a report called, “Balancing The Funnel: Which Consumers Are Loyal?” In it, there is a chart that correlates certain variables with customer loyalty across several industries. In a […]

Continue reading » 1 Comment